Operations and People Engagement Manager

Employee, full-time (40 hours per week), Reconciliation Canada, North Vancouver, BC

Position Overview

Born from the vision of Chief Dr. Robert Joseph, Gwawaenuk Elder, Reconciliation Canada is leading the way in engaging Canadians in dialogue and transformative experiences that revitalize the relationships among Indigenous peoples and all Canadians. Our model for reconciliation engages people in open and honest conversation to understand our diverse histories and experiences. We actively engage multi-faith and multi-cultural communities to explore the meaning of reconciliation.

Reporting to the Chief Operating Officer (COO), the Operations and People Engagement Manager oversees the administrative systems, project management, and people engagement functions of the organization, including ​recruitment of paid staff and volunteers, building and updating central tools to assist with operations, programs and people engagement.

Core Values & Beliefs

  • ‘Namwayut – We are All One
  • Dignity
  • Hope
  • Openness
  • Understanding
  • Courage

Position Type:​ Employee, full time, 40 hours per week
Location: ​Reconciliation Canada Office at 206, 1999 Marine Drive, North Vancouver & remote
Reports to​: COO

Deliverables & Duties


  • Develop and/or optimize Reconciliation Canada’s administrative and operations framework, IT infrastructure, policies and procedures
  • Manage and review all organization contracts, including insurance policies, office lease, vendors
  • Keep up to date and ensure protection and security of confidential files and records, including personnel files
  • Provide support with the preparation of annual budget and administration of the organization’s funds according to the approved budget

Programs and Initiatives

  • Support the CEO, COO and program managers with delivery, integration, management and coordination of all Reconciliation Canada’s programs and initiatives enabling consistency with established parameters (scope, time, budget)
  • Coordinate material preparation for the Board of Directors meetings, develop appropriate reports for the Board of Directors and provide logistical support as required for the Board

People Engagement

  • In collaboration with CEO, COO, and program managers, develop strategy and workforce plans for resourcing current and planned projects
  • Support the CEO and COO with monitoring and assessing organizational structure, team culture and workload on an ongoing basis, making recommendations as required
  • Support the team with additional duties as required
  • Steward a strong culture based on our core values and reflective of our commitment to diversity and inclusiveness

Human Resources and Volunteer Engagement (as part of the HR team)

  • Support the recruitment process for staff, contractors and volunteers, ensuring all relevant sourcing and screening procedures are adhered to, and make hiring recommendations
  • Identify workforce skills/competencies gaps and make innovative recommendations for training and support solutions
  • Provide direction for the execution of best-practice strategies for human resources and volunteer engagement policies and procedures including recruitment, training and competency development, performance evaluation, onboarding and workforce retention
  • Liaise with the on HR trends/issues, coach staff and volunteers on dealing with conflicts and support these conversations as required

Skills & Experience

We are looking for someone with a broad understanding of non-profit management who has experience working in a dynamic, small organization with big dreams. This is an extraordinary opportunity for an individual with operations and human resources experience in the non-profit sector to grow and further develop in an indigenous-led national organization.

Specific requirements include:

  • 5 or more years of experience in a similar role in a non-profit organization
  • Human resources and volunteer engagement experience. Experience with managing paid staff and volunteers
  • Proven track record of success facilitating progressive organizational change and development within a growing organization
  • Entrepreneurial, proactive team player, who can effectively breakdown large pieces of work into activities and prioritize based on milestones and deadlines
  • Management skills; ability to influence and engage direct and indirect reports and peers
  • Self-reliant, good problem solver, results oriented
  • Strong written, oral, interpersonal, and presentation skills and the ability to effectively communicate with senior management, board of directors, and staff
  • Ability to operate as an effective tactical as well as strategic thinker
  • Experience with G-suite tools (Gmail, Google Drive, etc.), project management tools (e.g. Asana)
  • Commitment to learning together, being kind to one another, supporting the health and vibrancy ​of the team, giving voice to ideas and concerns
  • Passion, humility, integrity, positive attitude, mission-driven, and self-directed

Reconciliation Canada values diversity and is an organization that is welcoming of all cultures, educational backgrounds, age, gender, sexual orientation, and abilities. As an Indigenous-led organization, we recognize and celebrate the diversity of all peoples, and promote cultural competencies of each employee.

We are committed to respecting diversity within our workforce and specifically to increasing the number of Indigenous employees within our organization. As preference may be given to qualified Indigenous applicants, we ask that they self-identify in our recruitment and staffing processes.

To apply, please send your cover letter and resume at cristina.chihaia@reconciliationcanada.caby Sunday, January 31, 2021.

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